Servicer Surveillance

Track servicer events on the portfolio and how servicers are responding to issues.

Ensure servicing errors are caught and remediated in a timely manner.

Product Highlights

  • ► Report on how many exceptions reported daily across categories like Bankruptcy, Loss Mitigation, and Foreclosure

    ► See how servicers are performing over time with meeting SLAs and remediating issues

Reporting

  • ► Ship with 100+ servicer checks to catch data issues

    ► Define custom checks to meet your needs

    ► Assign SLAs to checks that servicers need to meet

    ► Generate exceptions if any checks are violated upon loading servicing files

Servicer Checks

Portal

  • ► Enable self-service by allowing servicers to provide comments and SLAs on exceptions via Connect portal

    ► Work queue available to easily find exceptions past due and awaiting response